Contact Us
We're here to help. Get in touch with our team.
Live Chat
Instant Messaging:
Available on platform
Availability:
Mon-Fri: 9:00 AM - 10:00 PM GMT
Office Address
MarketsNova Ltd
71-75 SHELTON STREET
COVENT GARDEN
London, WC2H 9JQ
United Kingdom
Department Contact Information
Customer Support
Email: support@marketsnova.org
Hours: Live Chat Mon-Fri: 9:00 AM - 10:00 PM GMT, Phone Mon-Fri 9 AM - 6 PM GMT
Compliance & Legal
Email: compliance@marketsnova.org
Legal: legal@marketsnova.org
MLRO: mlro@marketsnova.org
Deposits & Withdrawals
Email: finance@marketsnova.org
Response Time: 1-2 business days
Account Verification (KYC)
Email: support@marketsnova.org
Response Time: 24-48 hours
Technical Support
Email: support@marketsnova.org
Response Time: Priority - within hours
Partnerships & Business Development
Email: partners@marketsnova.org
Complaints & Disputes
Email: complaints@marketsnova.org
Response Time: Acknowledged within 24 hours, resolved within 15 business days
Media & Press
Email: partners@marketsnova.org
Frequently Asked Questions
What are your support hours?
Our live chat support is available Mon-Fri: 9:00 AM - 10:00 PM GMT. Phone support is available Monday through Friday, 9:00 AM to 6:00 PM GMT. Email inquiries are typically responded to within 24 hours.
How long does account verification take?
Standard account verification typically takes 24-48 hours after we receive all required documentation. Enhanced due diligence cases may take longer.
How can I check the status of my withdrawal?
You can check your withdrawal status in your account dashboard under "Transaction History." For specific inquiries, contact finance@marketsnova.org with your transaction reference number.
I'm having technical issues with the platform. Who do I contact?
For technical issues, please contact support@marketsnova.org or use the live chat function. Include details about the issue, your device, browser, and any error messages you're seeing.
How do I file a complaint?
Formal complaints should be sent to complaints@marketsnova.org. Include your account number, a detailed description of the issue, and any supporting documentation. We will acknowledge your complaint within 24 hours and provide a resolution within 15 business days.
Before You Contact Us
To help us serve you better, please have the following information ready:
- Your account number or registered email address
- Details of your inquiry or issue
- Transaction reference numbers (if applicable)
- Screenshots or error messages (for technical issues)
- Any relevant documentation
Important: For security reasons, we will never ask you for your password. If anyone claiming to be from MarketsNova requests your password, do not provide it and report the incident to security@marketsnova.org immediately.